Returning an item/s

If your item/s has not yet been dispatched, we will offer a full refund.

If your item/s has been dispatched, you should notify us so that we can arrange the return and refund.

Customers must pay to return the item/s.

Upon receipt of your delivery from I Love RG, you should check your item/s before use, as we do not accept return on used item/s.

Returned item/s which are not faulty must be in their original unmarked packaging and must be returned within 28 days of payment. Any necessary re-packing will be charged at £2.50 per item/s.

We advise all customers to send item/s back on a tracked service and that you obtain proof of postage.

Refunds are issued on receipt of returned item/s and returned to your method of payment.

 

Faulty item/s

In the unlikely event that an item/s is faulty, faulty item/s can be returned, please contact us on ILoveRGuk@gmail.com to discuss the item/s before returning it.

​

Item/s that cannot be returned

Please note that item/s which are not regular stock items, i.e. personalised print garments, will not be accepted back for refund.

​

For reasons of hygiene we are unable to exchange or return, hair accessories, toe shoes or underwear even if returned unworn.

​

Please be aware that returned items may take up to 28 days to be processed.